You have to just love new people. For instance the one person placed an order on a customers Credit card (Debit with a mastercard logo). The card was declined and so the rep tried it again and again for a total of Five attempts. (totally used the wrong procedure as well)
The customer, at this point, told the rep to forget it all together.
For some reason the sales rep did not cancel out the orders, rather the rep left them in Held status pending bank authorization. A couple of days later the customer deposited a large sum of money into the debit card account to pay his mortgage.
Yup, his five units payment was authorized and they shipped out. And his mortgage payment bounced.
He was a tad upset. So now normally the units need to be returned and inspected before the credit back can be issued.
This process can take up to three weeks...
1 comment:
Ouch.
I'm not sure who is more stupid - the rep that couldn't figure out how to process an order, or the customer who gave his Debit card number vs. his actual credit card. It's not like you're handing someone a card - the customer tells the rep the number over the phone, right?
Eesh.
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