Insane person day

My job is to call up people who are interested in purchasing and fixing problems. Yesterday (Insane person day) I opened a request that stated the following: "needs to get friends credit card please call him back" So I call this person 'Dan' and I pick up the dialog in progress:

Dan "You sent me the box but not all the stuff"

Lee "Okay, I am going to need some information to look this up. Do you have an order number?"

Dan "Yeah, I have all sorts of numbers." Mumbling and papers being sorted "Got it, Order confirmation number 8STY2906"

Lee "Dan, that is not one of our order numbers. Our numbers are nine digits long without any letters"

Dan "The last guy found my order with that number"

Lee "Well, let me see if I can find something then" Cross checking a number that doesnt corispond to anything my company uses. "Sorry Dan, I am going to need more to go on. Do you have an alternative phone number I could check?"

Dan "No this is the only number, Why didnt you guys send me my stuff out?"

Lee "I am trying to look into that. Is there a part number or could you tell me what was in the order?"

Dan "Sure thing, I got this headphone that I can talk into and not have to use the keyboard"

Lee "That sounds like two items, a headset and software like 'naturally speaking. Do you see that on your invoice?"

Dan "The blue invoice?"

Lee "Our invoices are white or Yellow, you have a blue one?"

Dan "Yes its blue"

Lee "Is there a company name at the upper right hand side"

Dan "It says A2Z computers"

Lee "You are calling Dell sir."

Dan "I know, thats who I ordered this stuff through"

Lee "If the blue invoice was inside the box then you ordered through A2Z computers"

Dan "I only order through Dell. This is the same crap they said last time I called in"

Lee "That might be because you are trying to find an order that you did not place with us. You need to contact A2Z computers"

Dan "Why? I ordered this through Dell"

Lee "Dan, I am with Dell, our invoices have 'Dell Catalog sales' across the top. Your invoice has A2Z computers on it. You ordered through them, you need to call them."

Dan "I only order through you guys. I never heard of A2Z computers"

Lee "Dan, I looked up A2Z on Google, what is the address on your blue invoice?

Dan reads off a matching address to A2Z.

Lee "Dan I am going to give you a phone number, call them up and give them the invoice number and see if they can help you."

and so on....